Refund Policy
Overview
Our refund policy lasts 14 days within the cooling off period for all services and packages we provide. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund, you must not have made a callout or received any services from Optimus HomePlus Ltd during this period. All refund will be made to the original payment method only, no exceptions.
There are certain situations where only partial refunds are granted:
- Where you have made 1 or more call outs during the first 14 days from the date of signing up to a package
- Where work has been carried out for you after you purchased a service
- If you cancel a booked service within 24 hours of the booked time, you will only receive a 30% refund
Once your refund request is received, we will notify you of the approval or rejection of your refund via email. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Please allow up to 10 working days for the refund to arrive to your original payment method.
If you haven’t received a refund yet, please kindly check again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] and provide us with a copy of your bank statement to show evidence of no refund being received.
Promotional Services
Only regular priced services may be refunded depending on the circumstances. Promotional services cannot be refunded once purchased as they are limited quantity.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
